Refund policy

Refund Policy – DIONA

At DIONA, your satisfaction is our priority. We've put a simple,
transparent returns policy in place so you can shop with confidence.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. Try DIONA products with complete
peace of mind. If your item isn't right for you, you have 30 days from
receiving your order to request a return and a refund.

Return conditions

To be eligible for a return or refund, the item must:

* Not have been worn for an extended period
* Not have been washed
* Be returned in its original condition, with tags intact

All return requests must be made before sending the parcel, by contacting
our customer service team.

Contact: support@ca-diona.com

How to return an item

1. Contact our customer service team at support@ca-diona.com, quoting
   your order number
2. Our team will send you return instructions
3. Once the item has been received and inspected, your refund will be
   processed if the conditions are met

Please do not return any parcel without our prior approval.

Return costs

Except where the fault is ours (a defective or incorrect item), return
shipping is at the customer's expense.

Refunds

Once we have received and checked your return:

* You will receive confirmation by email
* The refund will be issued to your original payment method
* Processing takes 5 to 10 business days, depending on your bank

Exchanges

If you'd like to exchange an item (size or colour), please contact our
customer service team at support@ca-diona.com with your order number.
Exchanges are subject to the same conditions as returns.

Items we cannot accept

Returns cannot be accepted in the following cases:

* Items that have been worn, washed or damaged
* Products returned without prior approval
* Requests made after the 30-day window

Contact

For any question about a return or refund, our customer service team is
available at:

support@ca-diona.com